Frequently Asked Questions

New York Show Tickets Inc. is a theatrical marketing agency based in NYC that provides discounts to Broadway shows in the form of discount codes (and other forms of discounts) that allow the general public access to Broadway shows for less than the normal face value of the show. nytix is thus not a ticket broker and does not buy/sell aftermarket tickets.

There are a variety of different ways to buy discount tickets, but if your show has a discount code available then you can:

  1. Sign up and access our discount ticket guide
  2. Call Ticketmaster or TeleCharge with the secret code you read on the guide
    OR
  3. Access Ticketmaster.com or TeleCharge.com online with the secret code you read on the guide
  4. Pick the seats you want and use the discount code
  5. Order your tickets from them. Pick up at the theatre or have them sent to your address (if there is enough time)

You will be told your exact seat before you purchase your ticket. No bait and switch here. After you sign up for our Broadway Ticket Guide, you login and read the guide. We give you instructions in the guide on how you order your tickets from Ticketmaster or TeleCharge. You decide on the location of your seat when you call them (or access online), they will tell you what seats they have available.

Entering the discount codes on Ticketmaster and Telecharge is easy, please follow the instructions here for the TICKETMASTER OFFER CODE and the Telecharge Discount Code

You can buy as many tickets as you want! Some Broadway shows set limits at 8 tickets per person, but you can usually go back online (or call back) to get more tickets if you need them. If you need over 20 tickets you can get a group rate, but its not usually cheaper, but it does allow you to get the tickets now and pay for them later. Broadway insiders know its an amateur mistake to buy eight tickets in the same row, its like going dinner with eight people (you never end up talking with the people at the end of the table) It is much better to buy for tickets four at a time, each set behind each other - works so much better than eight in row and gives everyone better views, because you can ask people in your group to move if necessary.

We cannot guarantee that there will be a discounted ticket for any show in particular as tickets do sell out, especially around the holidays. People who wish to purchase the Broadway Ticket Guide should do so with this in mind. We furnish our members with insider discount offers for a very modest fee. If there is a discount available for the show of interest, you'll have access to the code. If there is no discount available, we state that up front. If the show sells out for all tickets for that night, we do our best to provide another night that is not sold out. We do update our database three times daily, so you at least know what we have ahead of time.

Broadway theaters reserve the right to place restrictions on the use of discount codes when purchasing tickets. In some cases they decide to exercise this right. We usually see most restrictions on discounts around the Xmas / New Year holidays and some other official holidays throughout the year. Occasionally a Broadway show may exclude Saturday night, but these are usually only the top shows and the exclusion is most often short-lived. When you call the ticket sales number, they can give you the very latest discount code restrictions (If any) applicable to that Broadway show, but we will list all the restrictions that we are aware of before you buy the guide.

You receive your tickets exactly the same way you would get a regular priced ticket: You can pick it up at the box office or have it mailed to you. It is a regular ticket, just discounted!

If you opted to have your tickets sent by mail, then It usually takes just a few days to receive the tickets. If the tickets have not arrived by the time of the show, just go to the box office, they will reprint your tickets at no charge. You can also opt to just pick up the tickets at the Box Office when you order, and there is no wait for that.

You receive your discounted tickets exactly the same way you would get a regular priced ticket. You can pick it up at the box office or have it mailed to you. It is a regular ticket, just discounted!

The Broadway Guide is updated as soon as we receive changes from the show producers and theatres. This can sometimes be as often three times a day.

It is advisable to get access to the discount Broadway ticket guide at least a couple months before your trip, which gives you ample time to seek out the best seats with the greatest discount. You can also use the guide closer to your show date, but ticket inventory will go down. In many cases Broadway shows can still have discount tickets available, even on the day of the show.

Discount codes are usually valid for the next 60 - 90 days, although sometimes it is less, and other times we often have codes that cover up to 120 days in advance. You get 30 days of access to the guide, so during that period the Broadway shows that you intend to see will pop up with discounts that are applicable to your trip. Also keep in mind that the Broadway Ticket Guide is priced low, so you can afford to get it a bit earlier just to understand how everything works, even though you might need to pay again to get the date you actually want. The student discounts and standing room only ticket information in the guide applies regardless of the date.

You can buy as many tickets for as many shows as you want. You can see almost every show on Broadway if you like. The online guide will give you access to all the show discounts that are available, not just one or two.

All additional charges are the same as regular ticket. It is a regular ticket, just discounted. If you need to see the statutory charges that TicketMaster or TeleCharge make, go to their web sites and attempt to make a sale, their additional charges will be outlined. (Don't actually put the sale through, though, unless you really want them.) There is no tax on Broadway show tickets. If you are getting the tickets sent to your address, they will charge for that service. If you pick up the tickets at the theatre, there will be no shipping charges.

Yes, you can avoid all the Ticketmaster or Telecharge fees and shipping charges by purchasing tickets at the theatre.

The ticket fees that are currently being charged for online and over-phone sales for Telecharge and Ticketmaster are as follows:

  • TicketMaster $9 -$11 (Fees for Radio City Shows can be higher)
  • Telecharge $9.50 -$11.50
  • A $2 theatre of facility fee is sometimes included in these prices

You can avoid the fees by taking our discount codes directly to the box office and buying your tickets there. The problem is, though, how do you know if any tickets are available for the show you want and will the codes be honored for the show you want before going there ? Many people go online to Ticketmaster.com or Telecharge.com first to find out those details but then do not actually buy them from there, they buy them in person, in advance. This is one way to be certain that there are no restrictions on the discount code for the date you want to use it -- however, between the time going online and actually going there, there is always the possibility that the tickets could have been sold, so you need to do it soon after.

The TKTS stand is operated by TDF (It is also known as the Half Price Ticket Stand and Twofers)
This is a discount Broadway ticket booth where any discount tickets that are left are sold on the day of the performance. The line can be very long and it is in the open air (summer and winter are pretty extreme in New York). Tickets are sold at 25% or 50% off and there is limited availability of tickets. NYTix.com combines the ease of regular advanced orders with the attractive discounts of the TKTS booth, without the wait or hassle. Waiting till the day of the show for tickets means that your choices of seating are very limited and you will only receive the same discounts that nytix.com members already have.

Our online discount Broadway ticket guide is priced very low so its makes it a very easy decision for customers to purchase access. Customers do not have to worry about canceling a subscription as the products automatically terminate after 30 days and do not auto-renew. This being said, once the guides have been used by the customer, there is a no-return, no refund policy, unless the product was somehow incorrect, erroneous or misleading in some way. The guides are like newspapers, once you have bought them and read them, there is no refund unless there is an a error in the content (EG a Broadway show has closed for example). Duplicated sales are also refunded as requested. The definition of "used" is when a customer logs in to their account and reads premium content that is reserved only for members. If we misrepresent the contents of the guide then we will of course refund the account, but we work very hard to bring you accurate and timely discounts.

Got more questions?

Get in touch if you still have questions

Contact Us