Frequently Asked Questions
We are a theatrical marketing agency based in NYC that provides discounts to Broadway shows in the form of discount codes and other types of ticket discounts.
We provide the general public access to discount Broadway show tickets for less than the normal face value. We are not a ticket broker and we do not buy or sell secondary market tickets.
There are three ways to buy discount tickets to Broadway. First, you must become a member of our service. Then, if your show has a discount code available, you can order tickets by:
- Calling the Official Ticket Seller (EG Ticketmaster or Telecharge) with our secret discount code
- Going to Official Ticket Seller website (E.G. Ticketmaster.com or TelechargeOffers.com) and using our secret discount code
- OR -
- Visiting the box office directly at the show's theatre and using our discount code. By purchasing your ticket in-person, you can avoid Telecharge or Ticketmaster service fees.
To access the discount tickets after you have paid please login at https://www.nytix.com/login
Then go to https://www.nytix.com/broadway and click the purple "view details" button on each show to access the premium information.
If the buttons remain green, and still says "Get Access" either you are not logged in or you have not paid, so please visit https://www.nytix.com/login again and login again. If that fails, then you may need to clear out your cache and cookies on your browser. I hope you know how to do that?
If all that still fails to turn the buttons from green to purple, then email us at the contact button at the bottom of this page and we will take a look at your account. Once in a while a payment goes through but fails to register properly. Also check that the credit card you used is not bad and the CVC code was correct, otherwise your account will not be active.
You get to choose the exact seats that you want when you order your tickets. After you sign up for our Broadway Ticket Guide, you can login and figure out what shows you want to see. We give you instructions in the guide on how to order your tickets from Ticketmaster or TeleCharge. When you call them, visit their website, or go to the box office, they will tell you what seats they have available and you decide on the specific seat that you want from those choices.
You can buy as many tickets as you want! Some Broadway shows set limits at 8 tickets per person, but you can usually go back online (or call back) to get more tickets if you need them. If you need over 20 tickets you can get a group rate. Group tickets are not usually cheaper, but choosing this option allows you to get the tickets now and pay for them later.
Broadway Insider Tip:
When buying individual tickets, avoid buying eight tickets in the same row. This is similar to going to dinner with a large group, where you inevitably don't get to talk to people at the other end of the table since they are too far away. Instead, it is much better to buy your tickets in two sets of four, with one set behind the other. This allows you to be able to talk to everyone, and you can easily switch seats with other group members if someone is blocking your view.
We cannot guarantee that there will always be a discounted show ticket for every performance since tickets do sell out, especially around the holidays. People who wish to purchase the Broadway Ticket Guide should do so with this in mind. We provide our members with our insider discount offers for a very modest fee and always remove an offer if it is no longer working. We update our offer database three times daily, so you always know exactly what offers we have.
Broadway theaters sometimes reserve the right to place restrictions on the use of discount codes when purchasing tickets and in some rare cases they decide to exercise this right. We list any restrictions or blackouts on our offers page.
Some restrictions come up around Christmas, New Year's, and some of the other official holidays throughout the year. Occasionally a Broadway show may exclude Saturday nights, but this usually only happens for top shows and the exclusion is often short-lived. When you call the ticket sales number, they can give you the very latest discount code restrictions (if any) that are applicable to that Broadway show. We always list all the restrictions that we know about before you buy the guide.
You receive your tickets exactly the same way you would get a regular priced ticket.
You can pick up your ticket at the box office, have it mailed to your address, or have the ticket sent electronically to your email address.
If you have the ticket sent electronically, you can print the ticket at home or display the ticket on your phone at the theatre.
Except for the discounted price, the process of receiving the ticket is exactly the same as a regular Broadway ticket.
If you opted to have your tickets sent by mail, it usually takes just a few days to receive your tickets. If your tickets have not arrived by the time of the show, you can simply go to the box office and they will reprint your tickets at no charge. You can also opt to pick up the tickets at the Box Office when you first place your order, and there is no wait for that. If you opt to receive your tickets electronically, you should receive an email with the tickets within an hour of your purchase.
We advise that you get access to the discount Broadway ticket guide a couple of months before your trip, since our discount codes are usually active for 60-90 days. This gives you ample time to seek out the best seats with the greatest discount. You can also access the guide closer to the show date, but ticket inventory will obviously go down. However, in many cases, Broadway shows can still have discount tickets available even on the day of the show.
Most discount codes are valid for the next 60-90 days. Some discount codes can last less than 30 days, while others can last as long as 120 days. You can check the current Broadway show ticket discounts here. When you purchase the guide, you can access it for 30 days. Keep in mind that the Broadway ticket guide is affordably priced, so you can purchase it a bit earlier just to understand how everything works.
All of our information on general rush tickets, student rush tickets, lottery tickets, and standing room only tickets applies regardless of the date. You can check this information at any time, although we advise that you check this information 7-10 days in advance so you can plan ahead.
Discount Broadway ticket sales can incur customary charges that are the same as a regular Broadway ticket purchase. Ticketmaster or Telecharge makes a set charge per ticket sale. Once a ticket buyer selects a ticket, the additional charges are outlined. (Buyers do not need to actually purchase the tickets to see the service fees) There is no tax on Broadway show tickets. Telecharge and Ticketmaster charge service fees which can be avoided if the purchase is done in person at the box office. If buyers are getting the tickets sent to their address, they will also be charged for the cost of shipping the tickets. If the tickets are picked up at the theatre, the cost of shipping can be avoided.
Yes, you can avoid all the Ticketmaster or Telecharge fees and shipping charges by purchasing tickets directly at the theatre as far in advance as you can.
The ticket fees that are currently being charged for online and phone sales for Telecharge and Ticketmaster are as follows:
- Ticketmaster: $8.50 -$13.25 (Fees for Radio City Shows can be higher)
- Telecharge: $8.75 -$15.50
- A $3 handling or processing fee
You can avoid the fees by taking our discount codes directly to the box office and buying your tickets there. However, you should check online first to see if there are tickets available where you want to sit and that the discount code applies to that date. You can do this by going to Ticketmaster or Telecharge and start the process of buying a ticket. You can select your desired seat and date and insert the discount code, but do not enter your payment information unless you decide you want to purchase your tickets online and pay the service fees. There is also a small chance that between the time you check online and the time you go to the box office the seat you want is purchased by someone else, so you should check online right before you go to the box office.
NYTIX is not affiliated with TKTS or TDF.
The TKTS stand is operated by TDF (The Theatre Development Fund). It is also known as the Half Price Ticket Stand or "Twofers". TKTS is a discount Broadway ticket booth where any discount tickets that are left unsold, are sold on the day of the performance. The line at the TKTS ticket booth can be very long and it is in the open air (summer and winter are pretty extreme in New York). Tickets are sold at 25% to 50% off and there is limited availability of tickets.
NYTix.com combines the ease of regular advanced orders with the attractive discounts of the TKTS booth, without the wait or hassle. Waiting until the day of the show for tickets at the TKTS ticket booth means that your choices of seating are very limited, and you will only receive the same discounts that nytix.com members already had in advance.
Our online Broadway discount ticket guide is affordably priced, which makes it an easy decision for our customers. The sale is also a one-time charge and does not auto-renew, so there is nothing to cancel.
No-Return, No Refund Policy
Once the guide has been used by the customer, there is a no-return, no refund policy, unless the guide was somehow incorrect, erroneous, or misleading in some way. The guide is like a newspaper - once the buyer has bought it and accessed it, they have effectively used it.
Refund Policy Caveats
As stated, there is no refund due unless there is an error in the content (e.g. if a Broadway show closed unexpectedly or we said we had a discount for a show and did not list it). We know sometimes other errors can happen, so any duplicated sales are also refunded.
Definition of 'Used'
The definition of "used" is when a customer logs in to their account and reads the premium content that is reserved for members only. If we misrepresent the contents of the guide then we will refund the account, but we work very hard to bring accurate and timely discounts to all our members.
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