How to contact Ticketmaster for customer service inquiries, site information and to buy tickets for Broadway shows


Ticketmaster Phone Number

Main Broadway Ticketmaster Phone Number: (800) 982-2787
This is the only Ticketmaster phone line with live sales agents available for Broadway shows ticket sales.

The Ticketmaster ‘live’ sales agent phone number is for fine arts performances and Broadway theatre tickets only. At this phone number, customers can purchase tickets over the phone with a live sales agent. To get the sales agent say “representative” at any time to the automated telephone prompter system. The wait times for an agent are typically in less than 10 minutes.

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Other Ticketmaster Phone Numbers:

There are any many other Ticketmaster phone numbers, but none of them have live agents easily available. If you call one of these numbers you can get a live agent if you indicate the city of the performance and then you keep stating “I don’t know” to every question until it drops you into live agent. This process can take over 10 minutes. Pressing “0”, saying nothing or saying “representative” will hang up the call from the Ticketmaster end.

(800) 745-3000 Ticketmaster Automated Ticket Sales
(877) 250-2929 Ticketmaster Old Broadway Performing Arts Line
(800) 943-4327 ADA Compliant Line for Disabled Ticket Buyers (TTY)
(800) 653-8000 Ticketmaster Post Ticket Purchase Customer Support

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Contact Ticketmaster After Purchases Via Email and With Regular Mail:

Contact Ticketmaster Via Email

Contact Ticketmaster via regular mail at the following address:
Ticketmaster Customer Support
1000 Corporate Landing
Charleston, WV 25311

Ticketmaster provides an online chat but it is only available for previous ticket orders. Users can access the Ticketmaster support live chat, by logging into their account at Ticketmaster.

  1. Click on “Order History”
  2. Click the Order Details link
  3. Click the Live Chat link at the bottom right of your order

Live Chat is only available to customers with an existing ticket order via a computer, tablet or mobile device. The Ticketmaster chat is not available within the Ticketmaster app on the iPhone and Android platforms.


List of Broadway Show Tickets from Ticketmaster