Ticketmaster Sets A New Broadway Surcharge Record With a $23 Per Ticket “Convenience Charge” For Cirque du Soleil’s Zarkana Tickets

Ticketmaster has set a new Broadway record for their “Convenience Charge” surcharge for Cirque du Soleil’s Zarkana tickets at the Radio City Music Hall. The surcharge fees jumped dramatically from last year’s $8 -$16 to this year’s $13-$23, setting a new Broadway record. The amount of the surcharge is no longer a flat fee and is now directly connected to the price of the ticket; this year the $158 prime orchestra tickets are attracting the $23 surcharge.

Cirque do Soleil's Zarkana at The Radio City Music Hall

Cirque do Soleil’s Zarkana at The Radio City Music Hall

The surcharges are only applied to patrons purchasing tickets online or over the telephone from Ticketmaster.  The  ”in person” sales at the Radio City Music Hall Box Office, on the other hand, are not charged this additional fee. The prior two purchasing methods are often the only options for Broadway and other New York City theater patrons that cannot make it physically to the theater to purchase their Cirque du Soleil Zarkana tickets.

This means that a family of four would pay just under a hundred dollars in Ticketmaster fees, without including the price of the tickets.

Noting the unhappiness directed towards Ticketmaster over these inflated fees, they recently adopted a more transparent ticket sales model in the hopes of diffusing customer anger. Needless to say they didn’t accomplish this by actually lowering their fees, but they at least stopped hiding them. Now, when you select a Broadway ticket on Ticketmaster, you immediately see the total cost, so that the surcharge doesn’t come as such an unwelcome surprise just as you’re about to confirm your purchase. Despite the carping by ticket buyers at the time that Ticketmaster announced this ‘innovation’, it was actually a pretty wise move, since customers generally react better to knowing the total cost upfront–even if the surcharges are still outrageously high.

This price increase by Ticketmaster essentially penalizes out-of-towners, as local New Yorkers are wise to cutting out Ticketmaster and going directly to the box office to purchase tickets. It has been said that Ticketmaster was also trying to claw back some profit from ticket brokers, who resell their tickets at a profit. But with 5,931 seats and 3 shows a day, Zarkana at the Radio City Musical Hall doesn’t suffer the same abuse and manipulation from ticket brokers that a “one-off” concert or a hit Broadway show does.

Cirque du Soleil: Zarkana Review

Cirque du Soleils Zarkana

Zark from Cirque du Soleil’s Zarkana ringleads an impressive troupe in this year’s show at the Radio City Music Hall

The golden glow of the walls and the oddly dressed performers walking the aisles set the stage for this year’s incarnation of Zarkana, the latest spectacular by Cirque du Soleil that runs through September 2, at New York City’s Radio City Music Hall.

The show tells the story of Zark, a magician who has lost his powers, on his quest to rescue his love who was kidnapped. The plot, although confusing, was secondary — after all who doesn’t love a good Cirque du Soleil show strung together on a flimsy premise?

As for action, Zarkana doesn’t disappoint. The opening act features an impressive juggler and although she didn’t miss a beat, the onslaught of performers around her, was quite a distraction from her art.  The Trapeze and Acrobatics were sensational, and sure to keep you on the edge of your seat.  The Cyr Wheel and High Wire acts, although exciting, felt a little too circus-like. The Flag Throwers fell flat, hardly perilous enough to compete with the other death-defying feats followed by the Hand Balancing performer who will not only have you gasping, but will inspire you to run to a local yoga class.

The Sand Painting was by far, one of the highlights of the evening.  The magical ability to highlight every segment of the show using only hands and sand could easily leave you feeling mesmerized.  The Wheel of Death was the show stopper — with the huge cage-like cylinders rotating while two daring performers leapt inside and out, flipping and jumping — was nerve wracking. In an apparent misstep, when the performer’s leg became stuck in the jump rope as the wheel rotated at lightning fast speed, it appeared that near disaster was averted — or maybe it was part of the act.  Either way, it made for a nail biting experience.

As for the creepy factor, the six-armed floating fetus, the “Freddy Krueger meets Little Mermaid’s Ursula” Snake Lady, and eyeball projections will have you and that five-year old having nightmares for weeks.

The stage sets and elaborate costumes made you feel instantly transformed into an odd enchanted world. For a show that is supposedly a rock opera, the music is unimpressive, actually distracting to a point.   It was hard to make out what the singers were saying, even though it was in English versus Cirque’s typical Esperanto.

This is an entertaining show filled with phenomenal talent. Even with the many distractions, Cirque Du Soleil’s Zarkana, is a must see — but leave the timid toddlers at home.

If you can’t catch Zarkana‘s swan song in the New York show, don’t worry — beginning this fall, Zarkana will make its permanent home at Aria Resort & Casino in Las Vegas.